Advice about your remote control
- I’m pressing the remote but nothing is happening
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Make sure you’ve set the remote to the right channel for your blind, and change channel if necessary. Look at the red LEDs at the bottom of the remote to know which channel is selected.
- I have the right channel selected on my remote, but my blind still isn’t working
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The motor may need to be recharged.
Charge the motor using the mains charger supplied with your blinds. It will take 4 to 6 hours for the motor to fully charge.
If this doesn’t help, you might need to replace the battery in your remote.
Contact your local Hillarys advisor or Download the PDF programming instructions.
Tip: If you’ve had your blinds for more than 2 years, the remote battery may need to be changed. You’ll need a CR2032 coin battery.
If the remote still doesn’t work after you have changed the battery, the external battery might be disconnected. Check that the motor is plugged in to the battery correctly.
- How do I replace the batteries in my remote?
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Remove the back cover of your remote by using a + head screw driver.
Carefully pull the back cover off your remote. This is held in place with plastic clips.
Tip: To help lever the cover off, use an old loyalty or credit card. Don’t use a flat head screwdriver as this may cause damage to the plastic.
- What kind of batteries do I need for my remote?
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CR2032 coin battery
- I’m pressing ‘down’ on the remote, but the blind goes up
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Your remote is in reverse setting and needs to be reset. Follow the instructions below:
- Position your blind away from the limits
- Press and hold the ‘UP’ and ‘DOWN’ buttons at the same time until the blind jogs and the LED indicator flashes amber
- Press and hold the ‘MY’ button until the blind jogs and the LED near the charging point of your blind flashes green 5 times.
- The direction of the motor has now been reversed.
- My remote is damaged. Where I can get a new one?
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Please contact Hillarys’ customer service on 0808 239 7438
Advice about charging your blinds
- How long will the motor charge last?
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On an average sized blind of 120cmx 120cm operating twice a day, the motor battery should last 6 to 9 months. This will vary depending on the size of your blind and how often you use the motor system.
- My blind is tilting very slowly or is only tilting when the button is held down
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Your battery is low please charge the battery using the provided charger for 3-4 hours.
- My blind won’t charge
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Look at the charging port to see if the pins are damaged or broken. If you find a pin that is bent, don’t try to straighten it. You will need a replacement motor to solve this issue. Please contact Hillarys’ customer service on 0808 239 7438
Technical advice
- Why can I only tilt the venetian blinds?
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The motor is only designed to tilt the slats up and down. You cannot raise and lower the blind. There will be a cord on the blind that allows you to lift the blind all the way up and down manually.
- My blinds are running at different speeds
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Unfortunately, we can’t guarantee that motors will run at the same speed. This is due to various factors, like motor gearing and the weight, fabric and size of the blind.
- How do I set a middle point using the ‘MY’ button?
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- Press the ‘UP’ or ‘DOWN’ button on your remote, then press ‘MY’ when you reach your preferred mid-point
- Press and hold the ‘MY’ button until the blind jogs
- The mid-point is now set
- To get to the mid-point press the ‘MY’ Button
Aftercare
- Can I start using my blinds straight after they have been fitted?
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Your blinds will be partially charged when fitted, but we recommend letting them charge fully before you start to use them. Use the mains charger supplied to charge the motor for 4 to 6 hours.
- What’s the best way to clean and care for my blinds?
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Most of our blinds can be vacuumed using an upholstery attachment, or gently dusted with a clean, dry cloth. For deeper cleaning, certain blinds may be dry-cleaned only. For more information on cleaning each type of blind, visit our Blinds Care Guide.
- I took my blind down to decorate and it no longer stops at the pre-set limits
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- The motor could have moved while being stored, so you may need to reset the limits.
- To adjust a limit after initial limit setting follows the steps below:
- Move to the limit that requires adjustment using the ‘UP’ OR ‘DOWN’ buttons
- Once the blind has stopped, Press and hold the ‘UP’ and ‘DOWN’ buttons simultaneously until the blind jogs
- Adjust the limit using the ‘UP’ and ‘DOWN’ buttons
- Once at the new limit, press and hold the ‘MY’ Button until the blinds jogs
- The new limit should now be set
- I would like to change the upper or lower limit the advisor set. How do I do this?
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- To adjust a limit after initial limit setting follows the steps below:
- Move to the limit that requires adjustment using the ‘UP’ OR ‘DOWN’ buttons
- Once the blind has stopped, Press and hold the ‘UP’ and ‘DOWN’ buttons simultaneously until the blind jogs
- Adjust the limit using the ‘UP’ and ‘DOWN’ buttons
- Once at the new limit, press and hold the ‘MY’ Button until the blinds jogs
- The new limit should now be set
- Do you offer a guarantee on my blinds?
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Yes, we offer a full 12 month warranty which covers repairs or replacements to any faulty blinds.
