How our service works

We’ll come to you, and we’ll bring our range with us. We find it’s the best way to choose the right product for your home. We’ve plenty of advice to help with your decision and we’ll measure up while we’re there. We’re happy to stay as long as you need but we’ll probably be with you for around 45 minutes. Allow longer for multiple windows or if you’re thinking about a more technical product, like shutters or one of our garden shading solutions.

If you’re ready to place your order there and then, that’s great – our advisors have chip and PIN machines or you can pay over the phone. Ask your advisor about flexible ways to pay. It’s fine to take some time to think about it, there’s never any pressure to buy and quotes are valid for 12 weeks.

Most of our product are lovingly made right here in the UK – we’ve factories making blinds, curtains, shutters and outdoor shading solutions in Nottingham, Washington Tyne and Wear and Coventry. For a small proportion of our range, we work closely with suppliers in Europe and China and we've carefully chosen our trusted UK partner to manufacture garage doors on our behalf.

Depending on the product you choose, they could be ready in as little as two weeks. Your advisor will explain more during your appointment, and then we’ll be in touch again to arrange a date for fitting closer to the time.

We make everything with love, care and attention, so we’re happy to offer a full guarantee. Our customer care team is on hand to help answer any questions and we offer virtual service appointment to help with any little niggles you may be experiencing. Find out more on our guarantees and aftercare page.